Utilities
AGL is one of Australia’s leading energy providers, offering electricity, gas, and renewable energy plans to residential and business customers. While their services are widely used, failing to cancel your AGL account when moving house, switching providers, or closing a business can result in unwanted charges, disruption of service transitions, or even debt accumulation.
To help you avoid these issues, we’ve created specific and actionable steps to effectively cancel your AGL account.
Before initiating the cancellation, ensure you have your AGL account number, registered email address, and any identification details such as your name and service address. This information will help verify your identity and speed up the process.
Choose the date you would like the service to be disconnected. It’s advisable to plan this at least three business days in advance, especially if you’re moving house, to avoid being charged for services you’re no longer using.
Visit the official AGL website at www.agl.com.au and log into your My Account portal. Navigate to “Moving Home or Disconnecting” and follow the prompts to request disconnection. You can select your move/disconnection date and confirm the closure request here.
If you cannot complete the cancellation online or prefer to speak with someone, call AGL customer service at 131 245 (available Monday to Friday, 8am–6pm AEST). Ensure you confirm all details during the call, including the final bill and disconnection date.
After your request is processed, you’ll receive a final bill. Be sure to pay this promptly to avoid late fees or referral to debt collection services. You can check and pay your final bill through your My Account portal.
If you’ve received AGL hardware such as a smart meter, modem, or other promotional equipment, you may need to return it or arrange for its collection, depending on your contract. Failing to return this equipment could result in additional fees, so be sure to clarify any return requirements during the cancellation process.
Not sure how to handle your AGL cancellation? At querocancelar.com, we make cancelling your Australian service accounts easy and hassle-free. Our team will manage the entire process for you, including liaising with providers like AGL, handling the paperwork, and making sure nothing is overlooked—giving you peace of mind and saving valuable time.
Cancelling your AGL account on time ensures a smooth transition to your next address or energy provider. It helps you avoid unnecessary charges, ensures accurate final billing, and reduces the risk of service disruption. Remember the importance of returning any AGL-issued equipment to prevent unexpected fees. Following the outlined steps will allow your disconnection to proceed efficiently and stress-free.
