How to Unsubscribe from EnergyAustralia

Utilities

How to Unsubscribe from EnergyAustralia

Introduction

EnergyAustralia is one of the largest electricity and gas retailers in Australia, offering energy plans for residential and commercial customers. If you’re moving house, switching providers or simply no longer require their service, it’s important to cancel your EnergyAustralia account in a timely manner to avoid further charges, continued billing or potential disruptions. Failing to cancel promptly can result in ongoing automatic billing, late fees, and unnecessary financial stress.

This guide provides clear and specific steps to cancel your EnergyAustralia service effectively and without hassle.

Steps to cancel your service

1. Review Your Current Contract

Start by checking your current agreement with EnergyAustralia through your online account or by contacting customer service directly. Look out for any contract end dates, early termination fees or notice periods required for cancellation.

2. Contact EnergyAustralia to Start the Cancellation

You can initiate the cancellation process by calling EnergyAustralia on 133 466 or by using the live chat service on their official website: https://www.energyaustralia.com.au. Be ready with your account number and personal identification details.

3. Provide Final Meter Read Information

EnergyAustralia will typically require a final meter reading to process your final bill accurately. You may either schedule a technician to read the meter or provide a self-reading, depending on your plan and meter type.

4. Pay Your Final Bill

Once the cancellation is processed and your final usage is calculated, EnergyAustralia will issue a final bill. Ensure this is paid promptly to avoid any late payment charges or credit history issues.

5. Return Any Rented Equipment (Commonly Forgotten Step)

If you have rented any energy-related equipment (such as LPG cylinders or solar monitoring devices) from EnergyAustralia, make sure to arrange their return. Failure to do so may result in additional charges or penalties, which are often overlooked during cancellation.

6. Notify New Residents or Your New Provider

If you’re moving, it’s courteous and helpful to inform incoming residents or your new energy provider that you have terminated your services with EnergyAustralia. This ensures a smooth transition and prevents accidental disconnections or double-charging.

7. Confirm Cancellation and Keep Records

After your service has been cancelled, request written confirmation via email or postal mail, and keep it for your records. This can be particularly useful in case of disputes or accidental billing in the future.

Important note

Looking for an easier way to cancel your energy service?
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Conclusion

Successfully cancelling your EnergyAustralia service ensures that you are not charged unnecessarily and helps you avoid administrative complications down the road. By following the above steps, you can make your cancellation experience smooth and efficient, ensuring everything is wrapped up correctly — including the often-forgotten return of company equipment.