Privacy Policy
Privacy Policy of QuickCancellations.com
1. About Us
VANAKI LTD (hereinafter “VANAKI”) is the data controller for this website: https://quickcancellations.com.
This Privacy Policy is provided in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and aims to explain how we collect, use, store and protect your personal data, as well as your rights and how to exercise them.
2. Data Controller Contact Details
Entity: VANAKI LTD
Address: Efesou 9, 5280 Paralimni, Famagusta, Cyprus
Email: privacy@vanaki.online
Data Protection Officer: AURIS CONSULTORÍA LEGAL I TRIBUTARIA S.L.P.
Email: xavi@aurisadvocats.com
Website: www.aurisadvocats.com
3. What Personal Data We Collect
We may collect and process the following categories of personal data:
- Identification and contact data: name, email, phone, address, ID or passport, billing address, etc.
- Financial data: payment methods, refunds, transaction records.
- Service-related data: information required by service providers (e.g., utility account numbers, contract copies, portal login details).
- Professional data: e.g., public LinkedIn profile.
- Technical data: IP address, browser, device type, time zone, plugins.
- Usage data: navigation behaviour on our platform.
- Marketing preferences: consent for newsletters, preferred channels, opt-in/opt-out history.
We do not collect any sensitive personal data.
4. How We Collect Your Data
We collect your personal data through:
- Forms you complete on our website
- Phone, email or chat communications
- Cookies on our website (see Cookie Policy)
- Third parties authorised by you (e.g., your bank)
5. Purpose and Legal Basis for Data Processing
We process your data for the following purposes and legal bases:
| Purpose | Legal Basis |
| To provide our services and manage transactions | Contract execution / Consent |
| Customer registration and support | Contract execution / Consent |
| Sending updates, surveys, and legal notices | Legal obligation / Legitimate interest |
| Participating in giveaways or feedback requests | Legitimate interest |
| Security and fraud prevention | Legal obligation / Legitimate interest |
| Website analytics and marketing optimisation | Consent / Legitimate interest |
| Personalised product recommendations | Legitimate interest |
| Handling requests and complaints | Contract execution / Legal obligation / Consent |
| Compliance with legal, tax and regulatory duties | Legal obligation |
6. Sharing Your Personal Data
We may share your data with:
- Payment processors (e.g., Stripe)
- Third-party providers and contractors under agreement
- Service providers for whom we manage cancellations
- Legal or regulatory authorities when required by law
All partners and contractors are subject to strict confidentiality and security obligations.
7. Data Storage Location
All personal data is hosted on Amazon Web Services (AWS) servers located within the European Economic Area (EEA).
8. International Data Transfers
We may transfer data outside the EEA (including to Australia) only when:
- Required to provide the service (e.g., support abroad)
- Compliant with applicable data protection safeguards
- Based on standard contractual clauses or legal exceptions
9. Data Retention Period
We retain personal data only for as long as necessary to fulfil the purpose of collection or comply with legal obligations. Once no longer needed, data is deleted or anonymised securely.
10. Your Privacy Rights
You have the right to:
- Access your personal data
- Correct inaccuracies
- Delete your data
- Restrict processing in certain cases
- Object to marketing and profiling
- Data portability, where applicable
- Withdraw consent at any time
To exercise these rights, contact: privacy@vanaki.online
Proof of identity may be required.
11. Marketing and Communications
If you opt-in, we may send you:
- Service updates and offers
- Newsletters and promotions
You may unsubscribe at any time by clicking “unsubscribe” in our emails or contacting us at: privacy@vanaki.online with the subject: unsubscribe
12. Data Security
We implement physical, organisational and technical measures to protect your data against unauthorised access, loss or misuse. All staff are trained and bound by confidentiality.
13. Complaints
If you have concerns about your personal data, we encourage you to contact us first.
You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au
Phone: 1300 363 992
14. Changes to this Privacy Policy
We may update this policy to reflect legal or operational changes. The current version will always be available on our website.
By using QuickCancellations.com, you acknowledge that you have read and agree to this Privacy Policy.
Privacy Policy
1. About Us
VANAKI LTD (hereinafter “VANAKI”) is the data controller for this website: https://quickcancellations.com. This Privacy Policy is provided in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It explains how we collect, use, store and protect your personal data, as well as your rights and how to exercise them.
2. Data Controller Contact Details
- Entity: VANAKI LTD
- TIN: 60075193J
- Address: Efesou 9, Paralimni 5280, Cyprus
- Email: privacy@vanaki.com
- Data Protection Officer: AURIS CONSULTORÍA LEGAL I TRIBUTARIA S.L.P.
- Email: xavi@aurisadvocats.com
- Website: www.aurisadvocats.com
3. What Personal Data We Collect
We may collect and process the following categories of personal data:
- Identification and contact data: name, email, phone, address, ID or passport, billing address.
- Financial data: payment methods, refunds, transaction records.
- Service-related data: e.g., utility account numbers, contract copies, portal login details.
- Professional data: e.g., public LinkedIn profile.
- Technical data: IP address, browser, device type, time zone, plugins.
- Usage data: navigation behaviour on our platform.
- Marketing preferences: consent for newsletters, preferred channels, opt-in/opt-out history.
We do not collect any sensitive personal data.
4. How We Collect Your Data
We collect your personal data through:
- Forms you complete on our website
- Phone, email or chat communications
- Cookies on our website (see Cookie Policy)
- Third parties authorised by you (e.g., your bank)
5. Purpose and Legal Basis for Data Processing
| Purpose | Legal Basis |
|---|---|
| To provide our services and manage transactions | Contract execution / Consent |
| Customer registration and support | Contract execution / Consent |
| Sending updates, surveys, and legal notices | Legal obligation / Legitimate interest |
| Participating in giveaways or feedback requests | Legitimate interest |
| Security and fraud prevention | Legal obligation / Legitimate interest |
| Website analytics and marketing optimisation | Consent / Legitimate interest |
| Personalised product recommendations | Legitimate interest |
| Handling requests and complaints | Contract execution / Legal obligation / Consent |
| Compliance with legal, tax and regulatory duties | Legal obligation |
6. Sharing Your Personal Data
We may share your data with:
- Payment processors (e.g., Stripe)
- Third-party providers and contractors under agreement
- Service providers for whom we manage cancellations
- Legal or regulatory authorities when required by law
All partners and contractors are subject to strict confidentiality and security obligations.
7. Data Storage Location
All personal data is hosted on Amazon Web Services (AWS) servers located within the European Economic Area (EEA).
8. International Data Transfers
We may transfer data outside the EEA (including to Australia) only when:
- Required to provide the service (e.g., support abroad)
- Compliant with applicable data protection safeguards
- Based on standard contractual clauses or legal exceptions
9. Data Retention Period
We retain personal data only for as long as necessary to fulfil the purpose of collection or comply with legal obligations. Once no longer needed, data is deleted or anonymised securely.
10. Your Privacy Rights
You have the right to:
- Access your personal data
- Correct inaccuracies
- Delete your data
- Restrict processing in certain cases
- Object to marketing and profiling
- Data portability, where applicable
- Withdraw consent at any time
To exercise these rights, contact: privacy@vanaki.com. Proof of identity may be required.
11. Marketing and Communications
If you opt-in, we may send you:
- Service updates and offers
- Newsletters and promotions
You may unsubscribe at any time by clicking “unsubscribe” in our emails or contacting us at privacy@vanaki.com with the subject: “unsubscribe.”
12. Data Security
We implement physical, organisational and technical measures to protect your data against unauthorised access, loss or misuse. All staff are trained and bound by confidentiality.
13. Complaints
If you have concerns about your personal data, we encourage you to contact us first. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au
Phone: 1300 363 992
14. Changes to This Privacy Policy
We may update this policy to reflect legal or operational changes. The current version will always be available on our website. By using QuickCancellations.com, you acknowledge that you have read and agree to this Privacy Policy.
